Support Team Lead (Retail)

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They are the voice of our customers, working closely with product teams to improve experiences and keep wow‑level service at the heart of Revolut.

We’re looking for an experienced Customer Support Team Lead who understands what it takes to motivate and lead a team. You’ll be developing a solid foundation for our operations and innovating on ways to scale it quickly and effortlessly.

What you’ll be doing

• Managing a team of 5–10 FTEs
• Leading the daily performance of employees, ensuring productivity, quality, and adherence to SLA expectations
• Conducting regular 1:1s, team meetings, and performance reviews
• Challenging processes and procedures for continuous improvement
• Raising awareness of unusual trends in performance
• Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace

What you'll need

• Fluency in English (C1+ level)
• 1+ years of experience managing a team of 5+ FTEs
• The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
• To know how to communicate positively, clearly, and effectively with members of various internal teams, outside counsel, and regulators
• To be someone who demonstrates sound judgement
• Experience in customer support

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We’re not just doing this because it’s the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard‑working team.

Get what you need to succeed

• Financial benefits that show we value your work
• Flexibility to work from home, the office, or abroad
• A Revolut Metal subscription loaded with perks
• Exciting events year‑round so you can get to know your team