UNIX & SQL Production Support EngineerSoftware Development Specialist

Overview

We are currently seeking a UNIX & SQL Production Support Engineer/Software Development Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

We are seeking a technology engineer with 5 to 8 years of overall experience, including at least 3 years of Windows based application testing experience. You will work daily with a pre-assigned set of users to ensure their business-critical applications function correctly on their new Azure-hosted desktop. You will troubleshoot issues end-to-end, coordinate fixes with partner teams, and communicate clearly with users across diverse roles (e.g., trading, engineering, operations, senior management).

Key Responsibilities

• Perform application testing, defect reproduction, and regression checks before and after migration
• Troubleshoot and resolve issues across Windows, applications, and desktop environment configuration. Issues will be routed by the helpdesk team.
• Write clear user updates and technical notes; manage expectations and drive closure
• Provide structured reporting on your assigned workload (status, risks, blockers)
• Execute user migrations following the factory playbook, tracking progress and outcomes
• Validate end-user functionality on NDS.Next desktops (e.g. M365 Suite, Firmwide common applications (e.g., digital assistant tools), Business apps from an internal app store, Web applications and line-of-business tools)

Must-have Skills

• Strong familiarity with Windows desktop environments and application behavior
• QA automation with Java knowledge and project management knowledge
• Azure certification should be a good fit
• Proficiency in cloud application connectivity and access management, including core networking concepts and operational troubleshooting
• Python or Java coding proficiency for automation and diagnostics
• Strong debugging and problem isolation skills (logs, configs, repro steps)
• Strong application testing knowledge (test design, validation, regression mindset)
• Excellent written and verbal communication, including explaining technical issues to non-technical audiences
• Strong personal project management skills (follow process, manage your queue, accurate reporting)

Good-to-have Skills

• Knowledge of AI-assisted troubleshooting or automation concepts
• Prior application development experience (building, supporting, or modernizing apps)
• Engagement style
• High-volume, user-facing execution with clear daily outcomes
• Works independently within a standardized model, escalating appropriately when needed
• Comfortable partnering across engineering and operations team

Equal Opportunity Employment

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. For Pay Transparency information, please click here.