Paas Returns Operations Specialist (San Pedro Tlaquepaque)

Responsibilities

• Acts as a first point of contact for regular, on‑going Direct Returns process issues on daily operational matters.
• Resolves operational issues that may arise from the end‑to‑end Direct Returns process (e.g., physical claims, refusals, non‑conventional processes such as leased units returns to name just a few).
• Engages with other functions and organizations to resolve the root cause of Direct Returns issues (e.g., client mgrs., account mgrs., sales teams, supply chain, logistics, etc.).
• Acts as a point of contact for moderately complex Direct Returns unknown issues and trains team members.
• Leads the efforts to optimize current Direct Returns processes, often collaborating with other groups within HP to improve day‑to‑day activities.

Education and Experience Required

• First level university degree or equivalent experience.
• Typically 2‑4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills

• Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
• Intermediate understanding of moderately complex internal operational issues.
• Developed problem‑solving and analytical skills.
• Broad knowledge of the end‑to‑end process of sales operations.
• Developing knowledge of local legal compliance issues.
• Demonstrated teamwork and collaboration skills.