Remote Service Desk Analyst — Fast-Response IT Support
SoftwareONE Deutschland GmbH
SoftwareOne Deutschland GmbH in Mexico City is seeking a Service Desk Analyst to provide first‑level technical support to users across locations, ensuring timely incidents resolution within a Managed Operations model.
You will log and triage tickets, diagnose hardware and software issues, and deliver remote assistance while maintaining clear communication and meeting SLAs; familiarity with ITSM tools and Windows is a plus; rotating shifts required.
#J-18808-LjbffrVacante publicada el 1 día atrás
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