Digital and Transformation Lifecycle Services (San Pedro Tlaquepaque)

Description

The Digital & Transformation Organization (D&TO;) has bold goals to build and operate world class, enterprise-grade digital capabilities and to leverage them with our colleagues to deliver winning propositions for HP. As part of this charter, we must be both the operators of today and the creators of tomorrow—requiring a unique combination of operational excellence and strategic leadership.

Transformation is a core element of the HP strategy and requires considerable engagement with all levels of the organization to drive multiple complex cross‑organizational projects in parallel. As a D&TO; Delivery Manager, you will be accountable for the end‑to‑end management and delivery of digital transformation programs/projects from business case creation to delivery of benefits and will be accountable for a portfolio of complex, cross‑organizational initiatives. You will collaborate with HPWS Business, Sales Operations, IT, and other functions/organizations, and be responsible for driving business value to our customers by delivering effective technology solutions that address the customer’s business problems, needs and opportunities.

Responsibilities

• Provide program/project leadership for the critical transformation strategy efforts in key lines of business.
• Organize the program team to optimize efficiency and effectiveness of desired outcome.
• Advise and consult on project charters, project deliverables, cost‑benefit analysis, timelines, resource allocation, scope and gathering requirements to design solutions.
• Partner with key business stakeholders and direct the efforts of multiple workstreams and teams in the solution, design, and implementation of project plans and business cases in support of strategic transformation efforts.
• Collaborate across several project teams: product management, service delivery, engineering development, operations, business stakeholders, vendors and (internal) clients.
• Manage the E2E process for verifying the delivery of the business outcomes for the transformation initiatives.
• Ensure project delivery is aligned with standards, Digital (IT) strategy and program value delivery objectives.
• Coordinate communication to all levels of the organization about project status, budget, and risks to key stakeholders and management, including executive program checkpoints.
• Manage project governance through regular core project team review calls and project executive dashboard reporting availability.
• Work with key stakeholders and product owners to drive delivery of business problem(s) that must be solved and generate support for the initiative through consistent communications on the benefits of the program/project goals.
• Provide hands‑on leadership and project management to ensure deadlines are met and key deliverables are always accurate.
• Define E2E implementation plans and approach to fully integrate/onboard new business initiatives with documented and maintained key milestones, decisions, change records, resource requirements, and investment requirements.
• Drive project escalations should project scope, budget or timeline be at risk.
• Establish and maintain processes to manage scope throughout implementation project life cycles.
• Perform risk and change management to increase project success by proposing appropriate trade‑offs between schedule, requirements, and budget.

Education and Experience Required

• First Level University degree.
• 7+ years in project management roles or in similar roles/businesses.

Knowledge and Skills

• In‑depth understanding of key Services’ operational policies, processes, and methodologies applicable to project management.
• Strong verbal and written communication skills, including negotiation, presentation, and influence.
• Strong leadership skills, including coaching, team building, conflict resolution, and management.
• Experience contributing to and using the Services PM Profession community.
• PMP certified.
• Excellent analytical thinking, analysis, and problem‑solving skills.
• Exposure to Agile supporting tools and environment for efficiently working with IT Scrum teams and business stakeholders/product owners.
• Flexibility to work across multiple region time zones.

Personal Skills and Qualities

• Excellent analytical skills, communication & presentation skills.
• Ability to deal with conflict situations.
• Positive, creative, structured, and organized.
• Change management skills.
• Negotiation and problem‑solving skills.
• Planning and organizing capabilities.
• Personal maturity and standing.