Senior Account Collector (Pacifico, Tijuana)

Descripción y detalle de las actividades

We are looking for a highly organized and self-motivated Senior Account Collector to manage the accounts receivable portfolios for Brady US, Brady Canada, and Brady Mexico.

• Managing outstanding receivables, resolving customer disputes, and ensuring timely collection efforts.
• Experience with SAP and knowledge of electronic invoicing, particularly for Mexico, are essential.
• Experience with Mexico's electronic invoicing (SAT) requirements and regulations (for managing Brady Mexico portfolios).

Key Responsibilities

• Provide customers with account statements, invoice copies, and supporting documents as required.
• Research, analyze, and resolve customer deductions and disputes (e.g., pricing issues, shortages, freight discrepancies) using tools such as SAP and Get Paid.
• Maintain a high level of customer satisfaction by providing timely and effective solutions to accounts receivable concerns.
• Work with customers to negotiate payment schedules, ensuring continued shipments while reducing past-due balances.
• Partner with Sales, Customer Service, Pricing, and Logistics teams to address and resolve customer issues that impact collections.
• Ensure adherence to all Credit & Collections policies and procedures to maintain consistency and compliance.
• Provide assistance on specific projects related to accounts receivable and collections as needed.
• Work with the e-billing team to ensure accurate and timely uploading of invoices to customer portals.

Experiencia y requisitos

• Bachelor's degree or equivalent in Finance, Accounting, Business, or a related field.
• 3+ years of experience in accounts receivable, collections, or a similar financial role.
• Proven experience using SAP to manage accounts receivable and related financial functions.
• Intermediate proficiency in Microsoft Excel; experience with collections management tools (e.g., Get Paid) is a plus.
• Fluent in English with excellent verbal and written communication skills.
• Proficiency in Spanish is a plus, particularly for managing Brady Mexico portfolios.
• Strong analytical and problem-solving skills to effectively address customer disputes and deductions.
• Excellent customer service skills with a focus on resolving issues and building positive customer relationships.
• Ability to work in a fast-paced environment, manage multiple tasks simultaneously, and meet deadlines.
• Awareness of cultural differences and a commitment to fostering an inclusive and diverse work environment.

Beneficios

• Beneficios de acuerdo a la LFT
• Seguro de vida
• Fondo de ahorro
• Seguro de gastos médicos
• Bonos anuales
• Utilidades garantizadas
• Comedor
• Transporte
• Servicios médicos en planta

Detalles del puesto

• Número de vacantes: 1
• Área: Contabilidad/Finanzas
• Contrato: Permanente
• Modalidad: Presencial
• Turno: Diurno
• Jornada: Tiempo Completo
• Horario: Tiempo completo - Turno Matutino - Lunes a viernes
• Estudios: Carrera con título competente
• Inglés: Hablado Intermedio, Escrito Intermedio
• Disponibilidad p.viajar: No