Butler (Tijuana)

Company Description

Punta Brava Golf and Surf Club is an exclusive private club that combines championship-level golf with world-class surf in a secluded oceanfront setting. The club offers a highly personalized experience to members and guests, emphasizing discretion, comfort, and exceptional service. Team members work in a refined yet relaxed environment that values professionalism, integrity, and attention to detail. Located in Ensenada, Baja California (BCN), Punta Brava provides opportunities to work closely with an international membership community. The club fosters a collaborative culture where hospitality professionals can grow their careers in luxury service.

Role Description

This is a full-time, on-site Butler role based at Punta Brava Golf and Surf Club in Ensenada, BCN. The Butler will provide personalized, anticipatory service to members and guests, including greeting arrivals, managing check-ins and check-outs, and coordinating daily needs and special requests.

Responsibilities

• Arrange dining and activity reservations.
• Coordinate golf and surf schedules.
• Oversee in-residence amenities and ensure rooms and common areas are prepared to the highest standards.
• Liaise with housekeeping, culinary, concierge, and maintenance teams to deliver seamless experiences.
• Handle luggage and transport arrangements.
• Assist with event or gathering preparations.
• Maintain accurate records of preferences, manage guest communications, resolve issues promptly and discreetly.
• Uphold all service, safety, and confidentiality standards.

Qualifications

• Demonstrated experience in luxury hospitality, private club, resort, or high-end residential service, with a strong commitment to member and guest satisfaction.
• Excellent interpersonal, communication, and active listening skills, with the ability to interact professionally and respectfully with a diverse, international clientele.
• Strong organizational and time-management abilities, including multitasking, prioritizing, and maintaining attention to detail in a fast-paced environment.
• Proficiency in coordinating services across multiple departments and vendors, including housekeeping, culinary, transportation, and activities.
• High level of discretion, integrity, and confidentiality when handling member and guest information and personal requests.
• Comfort with basic technology used in hospitality operations (e.g., reservation systems, messaging tools, email, and scheduling applications).
• Fluency in English; bilingual or multilingual abilities (especially Spanish and English) are highly beneficial.
• Ability to stand, walk, and carry items for extended periods, and to support luggage handling and room setup within reasonable physical requirements.
• Availability to work adaptable hours, including evenings, weekends, and holidays, based on club and member needs.
• Prior experience in private butler service, concierge, front office, or guest relations, and formal hospitality training or certifications.