Supervisor de Cobranza Call Center Experto en Microcreditos (Miguel Hidalgo)

Leading company in Collection of financial products in arrears from 0 to more than 30 days in arrears is looking for your talent as a Bilingual Collections Team Leader.

Requirements

• Bachelor's Degree (3rd semester)
• English level C1-C2 (Interview is in English)
• Advanced Excel
• Minimum 2 recent and verifiable years as a Collections Team Leader with more than 30 days past due
• Experience in collections leading teams and managing accounts of financial products (Short‑term credit collections, Fintech, TDC, Short‑term Microloans)
• Use of predictive dialer
• Use of CRM
• Training and feedback to teams (approx. 15 people)
• Automated collection tools
• Collections related KPI reports
• Collections scripts
• Knowledge of customer collections

We offer

• Rotated schedule: 8:00am to 3:30pm and from 1:30pm to 8:00pm with one hour of food
• Work area: Polanco (15 minutes from Chapultepec subway or Polanco subway)
• Gross base salary $25,000 per month
• Benefits of Law after the probationary period (3 months) you will receive SGMM + bonus max. $5,000 for results
• Bonification of productivity (Bono de productividad)

Tipo de puesto: Jornada completa

Sueldo: $20,000.00 - $25,000.00 al mes

Pago complementario: Bono de productividad

Tipo de jornada: Turno de 10 horas

Idioma: Inglés (Deseable)

Lugar de trabajo: Empleo presencial