Software Development Specialistproduction Support (Santiago De Querétaro)

Software Development Specialist – L3 Production Support – Guadalajara, Aguascalientes (MX‑AGU), Mexico.

Qualifications

• At least 3 years of hands‑on development experience in Core Java.
• Worked on projects using the Java tech stack.
• Clear coding interview experience using CoderPad.io.
• Overall software experience of 6‑9 years.
• Strong proficiency in Java.
• Experience with SQL, Splunk, and Git.
• Hands‑on experience using ServiceNow and process workflow.
• Hands‑on experience with AWS is preferred.
• More than 3 years of relevant L3 support.
• AWS certification is an added advantage.

Responsibilities

• Provide support for resolution of L3 issues with detailed analysis, code fixes, and rigorous testing.
• Support product servers and clients on cutting‑edge platforms, contributing to continuous improvement and continuous delivery.
• Improve performance of Java applications.
• Work on database tasks and write SQL queries.
• Use Splunk for debugging and log analysis.
• Collaborate effectively with team members.
• Implement new tool functionalities to support changing business requirements.
• Develop functions for automated provisioning and access management controls.
• Develop functions to improve user experience.
• Provide technical feedback and support to development teams.
• Perform detailed root‑cause analysis of production issues and implement corrective actions.
• Communicate and collaborate in a general environment.
• Apply Agile principles (advantage).
• Participate in requirements gathering, design, and implementation with stakeholders.

Equal Opportunity Employment. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Pay Transparency information is available.