Customer Success Partner Senior Advisor - Sap Data & Ai (D&Ai) (Xico)

Overview

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next.
The work is challenging - but it matters.
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

Meet Your Team

At SAP, we’re passionate about helping our customers achieve their business goals through innovative technology solutions. The D&AI Customer Success team is at the forefront of this mission, working closely with customers to ensure they get the most value out of our platform. We are a collaborative, results-oriented team that thrives on solving complex challenges and making a real impact on our customers' success.

What you'll do

As the Data & AI (D&AI) Customer Success Manager (CSM), you will proactively engage with an assigned portfolio of customers to drive them to leverage D&AI to integrate, manage, and analyze business data, fueling AI with trusted, context-rich information. You will build relationships with technical decision-makers to ensure that SAP customers’ consumption of D&AI Cloud services aligns with SAP's Intelligent Enterprise strategy. You will also engage customers to activate their initial adoption, promote retention, and foster loyalty.

• Partnering with customers to sustainably increase their consumption of SAP Data & AI (D&AI) services and coordinating activities with the Account Team by building out a joint outcome-based plan and driving a mutual understanding of IT architecture and business value
• Understanding the big picture, delivering expertise in digital transformation, and advising on technical and business architectures
• Serving as the primary SAP D&AI strategic point of contact and orchestrating success resources across SAP and customers by leveraging assets of the SAP D&AI engagement model
• Analyzing your customer's technical needs and executing consumption plans for your assigned customers
• Providing recommendations and preparing the customer to make the best use of the solution, in alignment with SAP's strategy and roadmap
• Acting as a voice of the customer to internal SAP stakeholders
• Collaborating with colleagues from various groups, including Cloud Success Services life‑cycle relevant centers of experts, Account Teams, Pre‑sales, Product Management groups, Support, Services, and Partners
• The D&AI‑CSM Senior Advisor may also be assigned to fulfill a customer's premium subscription services

Requirements

• 5-6 years of experience in areas such as Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre‑sales, Technical Customer Engagement, Customer Success, Proactive Support Services, or Consulting
• Foundational knowledge of Analytics Solution and/or public cloud platforms (PaaS)
• Excellent understanding of one or more areas of the SAP D&AI portfolio: SAC, BDC, BW, etc.
• Professional experience with implementing cloud initiatives
• Multi‑lingual skills are a plus, depending on the region
• Proficiency in Microsoft Office: Excel, PowerPoint, Word, and Outlook
• Excellent verbal and non‑verbal communication skills
• Excellent analytical skills

Education

• Bachelor's degree or equivalent

Benefits

Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. We prioritize your wellbeing and offer inclusive, adaptable working models so you can run at your best.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.