Test Lead (Tijuana)

IT Staff Test Engineering

The IT Staff Test Engineering is responsible for establishing and leading the testing function within the IT organization. This role will design, implement, and mature a robust testing framework that ensures the quality, reliability, and performance of IT systems — including both off-the-shelf (COTS) and custom‑developed applications.

Key Responsibilities

• Leadership & Strategy
  • Lead and mentor a team of IT Test Engineers to deliver high‑quality testing outcomes.
  • Define overall testing strategy, framework, and standards for Non‑GxP IT systems (COTS and custom solutions).
  • Establish governance, policies, and metrics for quality assurance and testing processes.
  • Collaborate with IT leadership, development teams, and business stakeholders to integrate testing into the broader software delivery lifecycle.
  • For GxP systems, collaborate with Quality Assurance, Computer Software Assurance leadership to ensure alignment with NBI's Computer Software Assurance Program.
• Framework Development & Implementation
  • Design and implement scalable and repeatable testing frameworks, including automated, regression, and performance testing solutions.
  • Select and standardize testing tools, methodologies, and environments suitable for the organization's technology stack.
  • Build testing processes for validation of integrations between enterprise systems (ERP, CRM, data platforms, etc.).
  • Ensure compliance with organizational and regulatory standards in all testing practices.
• Resource & Project Management
  • Capacity planning and development of the IT Test Engineering team.
  • Allocate testing resources effectively across multiple concurrent IT initiatives.
  • Develop and manage testing schedules and deliverables.
  • Drive continuous improvement in testing efficiency and defect management.
• Collaboration & Communication
  • Partner closely with IT PMO, development, infrastructure, and operations teams to align testing efforts with project goals.
  • Provide clear reporting on test results, quality metrics, and risk assessments to leadership.
  • Foster a culture of accountability, quality, and collaboration within the IT organization.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related technical field required; Master's degree preferred.
• 8+ years of experience in software quality assurance, IT testing, or test engineering, including experience supporting enterprise IT environments.
• 3+ years of experience in a leadership role overseeing QA/Test Engineering teams.
• Proven experience with GxP systems, Computer Software Assurance (CSA), or validation processes in regulated industries.
• Proven experience planning, analyzing, designing, implementing, executing, and scaling enterprise testing frameworks for both custom‑developed and COTS applications.
• Strong knowledge of software testing methodologies, including functional, regression, integration, system, user acceptance, and performance testing.
• Hands‑on experience with test automation tools and frameworks such as Jira Zephyr, Veeva Validation Management, Selenium, Playwright, JUnit, TestNG, ServiceNow automation workflows, or similar technologies.
• Experience supporting testing efforts across enterprise platforms and integrations, including ERP, CRM, cloud, and data systems.
• Life sciences testing experience (biotech, pharma, medical device).
• Strong understanding of SDLC, Agile Frameworks.
• Experience defining QA governance, metrics, defect management processes, and quality standards across multiple projects or portfolios.
• Demonstrated ability to manage resource planning, project prioritization, budgets, and vendor coordination within a testing organization.
• Excellent leadership, communication, and stakeholder management skills, with the ability to collaborate effectively across technical and business teams.
• Experience working within regulated environments and supporting compliance‑driven testing practices is preferred.
• Strong analytical, problem‑solving, and organizational skills with the ability to manage multiple concurrent initiatives.