Claims Examiner

Our team possesses a deep understanding of the operational details of claims processes, allowing us to create, improve, and oversee processes and execution.

In this role, you will collaborate closely with Governance, Underwriting, IT, and other disciplines to fulfill our commitment to customers. You will also support and work alongside technical claim handlers to ensure high-quality claim handling and customer service.

Your main responsibilities:

• Deliver high-quality claim handling and customer service in line with internal guidelines.

• Collaborate on the development and maintenance of Standard Operating Procedures, system and tool enhancements, and testing/piloting changes.

• Gain and apply comprehensive knowledge of claim line of business and regulatory requirements.

• Ensure accurate and timely claim setup, assigning new claims to handlers as appropriate.

• Properly identify and manage claim documents