Teleria Specialist (Santiago de Querétaro)

Job Purpose

We are looking for a motivated person who serves customers by providing product and service information or assistance. We work directly with agents and customers, providing information for pending transactions as well as transaction status. We provide troubleshooting to fax machines ensuring the correct functionality.

Job Title

Fax Representative

Reports To

Roberto Josue Hernandez Medrano

Duties and Responsibilities

• Call prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
• Maintain operations by following policies and procedures, reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.
• Self‑awareness: Monitoring how our actions affect the behavior of those around us.
• Sensitivity to others: Showing concern toward the needs and feelings of others.
• Resolve product or service problems by clarifying the customer's complaint, determining the root of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Respond to emails.
• Review images – up to 500 per hour.
• Provide troubleshooting to fax machines; verify that the flow of outgoing faxes is fluid and report in case of troubles.
• English level – Bilingual 70% to 80%.

Skills and Qualifications

• Excellent customer service skills.
• Telephone skills.
• Outbound and inbound calls measured in the department.
• Professionalism.
• Problem solving.
• Multitasking.
• Excellent communication skills (written and verbal) in English & Spanish.
• Proficient with Microsoft Office.
• Prepared to perform multitasks.
• Ability to work under metrics.
• Full schedule availability (adaptable and ready to work on weekends and night shift).

Proactive and dynamic personality

Schedule: Two days off that might include one weekend day and one mid‑week day, or two days together in mid‑week. Working hours might vary due to department needs.

Salary

$17,000K Mxn#J-*****-Ljbffr