Customer Care Analyst

We are seeking a Customer Care Analyst with strong analytical skills and experience in logistics operations to support vehicle inbound and outbound activities, inventory management, shipment planning, and customer requirements within a dynamic automotive supply chain environment. This role will be responsible for monitoring operational performance, analyzing data, coordinating logistics activities, and maintaining effective communication with internal teams and external stakeholders to ensure service excellence and operational efficiency.

Key Responsibilities

• Monitor inbound and outbound vehicle operations through Wallenius Wilhelmsen internal systems and customer platforms.
• Prepare daily and weekly volume forecasts to support operational planning and resource allocation.
• Participate in customer operational meetings and conference calls, providing status updates, performance information, and action plans when required.
• Manage and respond to customer requests while ensuring compliance with established service level agreements.
• Coordinate railcar and truck loading plans to optimize shipment schedules and operational performance.
• Monitor vehicle campaigns, quality holds, and shipment restrictions to ensure compliance with customer requirements.
• Prepare and distribute daily, weekly, and monthly operational reports related to inventory, inbound, outbound activities, and shipment performance.
• Manage import inventory activities and ensure accurate system transactions.
• Analyze operational data to identify risks, trends, improvement opportunities, and process efficiencies.
• Maintain data accuracy and integrity across internal and customer systems.
• Collaborate with cross-functional teams to achieve operational, quality, and customer satisfaction objectives.

Required Qualifications

Education

Bachelor's degree in Business Administration, Industrial Engineering, Information Technology, Supply Chain Management, Logistics, or a related field.

Technical Knowledge

Advanced Microsoft Office skills, especially Excel, Pivot Tables, VLOOKUP/XLOOKUP, and data analysis tools. Knowledge of inventory management and shipment control processes. Experience with operational planning, reporting, and performance analysis. Experience using customer and internal logistics systems.

Experience

Minimum of 2 years of experience in logistics operations, inventory control, shipment planning, automotive supply chain, or related operational environments.

Language

Intermediate English proficiency, mainly written communication.

Travel Availability

No travel required.

Who We Are

At Wallenius Wilhelmsen, you'll join a global leader in shipping and logistics with more than 9,000 colleagues across 28 countries. Together, we help move vehicles, equipment, and goods around the world through innovative and sustainable solutions. Our ambition is to lead the way in transforming shipping and logistics. Our success is built on our people. Rooted in a strong safety culture and guided by our values - We Care, We Challenge, We Commit - we create an environment where people can grow, contribute, and perform at their best. As a global company listed on the Oslo Stock Exchange, we offer international opportunities within a collaborative and values-driven culture.

Our Commitment to Equal Opportunities and an Inclusive Workplace

At Wallenius Wilhelmsen, our people are fundamental to our success. We believe in the power of bringing people together and value the unique experiences, skills, and perspectives every individual brings. These differences strengthen our ability to support our customers, drive innovation, and succeed as a global organisation. By fostering an inclusive culture where everyone feels valued and empowered to contribute, we create better outcomes for our people, our customers, and our business. By joining WalWil, you are not just taking on a role. You are joining a global team of over 9,000 people across 28 countries, where you can play a part in shaping shipping and logistics to be cleaner, smarter, and better for future generations. We believe careers grow through purpose, learning, and collaboration. Here, you will have opportunities to develop your skills, work with experienced colleagues, and contribute to meaningful work that supports customers and communities around the world. If you are motivated to learn, make an impact, and be part of a global team, WalWil could be the place for you. For more than 150 years, Wallenius Wilhelmsen has connected people, businesses, and markets across the world. What began as a mission to move goods and enable trade has evolved into a global shipping and logistics company focused on innovation, operational excellence, and a more sustainable future. But our story is defined as much by our people as by our business. Guided by our values-We Care, We Challenge, and We Commit, we foster a culture where people are empowered to grow, speak up and make a meaningful impact. Behind every achievement is the dedication, expertise, and collaboration of our teams. Across 28 countries, colleagues come together with diverse perspectives and a shared purpose: creating value for our customers, communities, and one another. It is this spirit that makes WalWil not only a leader in our industry, but also a place where people can build rewarding careers and contribute to something bigger than themselves.