Senior Quality Manager

Overview

Senior Quality Manager

Location: San Juan del Río, Querétaro, Mexico

The context

This is a senior, hands‑on Quality leadership role in a growing manufacturing plant. The kind of place where quality actually matters — to customers, to operations, and to the bottom line.

You'll own the full Quality function end‑to‑end. Not just keeping certificates on the wall, but making sure quality shows up every day on the shop floor, in supplier performance, and in what leaves the dock.

The role

You'll lead the site’s Quality strategy and make sure the Quality Management System works in real life, not just during audits. From incoming materials to final release, you'll be accountable for product quality, customer satisfaction, and continuous improvement.

You'll spend time where the problems are — on the floor, with operations, suppliers, and customers — fixing issues properly and building a strong, practical quality culture.

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

The Technical Ceramics business of Morgan Advanced Materials engineers high performance functional and structural ceramic materials, components and sub-assemblies to address customer-specific technical challenges.

Key Figures: Revenue £1,100.7m (2024), ~8,000 employees, manufacturing in 20+ countries, and a global customer portfolio. A UK PLC with head office located in Windsor, Berkshire UK. Listed on London Stock Exchange; Member of the FTSE 250 Index.

Responsibilities

Key responsibilities

• Lead and run the site Quality strategy, aligned to business and growth plans
• Own, maintain, and improve the Quality Management System
• Plan and lead internal, external, and customer audits, and close findings properly
• Ensure effective quality controls across all manufacturing processes
• Reduce scrap, rework, quarantine stock, and cost of poor quality
• Act as the main Quality contact for key customers and manage complaints
• Lead structured problem solving using 8D, CAPA, and root cause analysis
• Manage supplier quality performance, audits, and improvement plans
• Support new product launches (APQP, PFMEA, PPAP, Control Plans)
• Ensure calibration, metrology, and MSA systems actually work
• Use data, KPIs, and Lean / Six Sigma tools to drive improvement

Qualifications

About you

• Bachelor’s degree in Engineering (Industrial, Mechanical, Materials, Chemical, or similar)
• 10+ years in Quality within manufacturing, with at least 6 years in senior leadership roles
• Proven experience running a QMS and leading audits (ISO 9001, IATF 16949, AS9100)
• Strong working knowledge of APQP, PPAP, PFMEA, SPC, MSA, and structured problem solving
• Background in large, complex plants with real customer pressure
• Advanced English
• A leadership style that’s firm, practical, and visible on the floor — not hidden behind reports

Nice to have

• Master’s degree
• Lean Six Sigma Green or Black Belt
• Lead Auditor and/or ASQ certifications

What you’ll get

• A senior role with real ownership and influence
• A plant that’s growing, with challenges worth solving
• The chance to build a strong Quality culture, not just maintain one
• Competitive compensation and benefits, aligned to senior responsibility

Morgan Advanced Materials is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, religion, gender, sexual orientation, gender identity, age, disability, national origin, veteran status, or any other legally protected status.