Lead Account Manager

Lead Client Success Management

Reporting to our AVP – Client Success Management, the Lead Client Success Manager will strengthen long‑term relationships with senior‑level decision makers across global customer accounts, drive strategic engagement, and help increase revenue. The role requires a client‑focused, strategic, and relationship‑driven professional with a global mindset, passion for technology, and a track record of delivering results in a fast‑paced, high‑impact environment.

Key Responsibilities

• Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.
• Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.
• Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.
• Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.
• Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.

Required Qualifications

• Bachelor’s degree in Business, a related field, or equivalent practical experience.
• 10+ years of experience in account management, client success, or sales within a global or regulated industry.
• Strong ability to influence stakeholders, develop scalable solutions, and lead cross‑functional initiatives.
• Clear communicator with experience in collaborative, matrixed environments.

Preferred Qualifications

• Advanced degree or certification (e.g., MBA, PMP).
• Experience in capital markets, fintech, or regulated industries.
• Exposure to global teams and cultural nuances in cross‑border collaboration.
• Portuguese language proficiency.

Location

This position will be located in México City and offers the opportunity for a hybrid work environment, at least three days a week in‑office, subject to change, to provide flexibility and accessibility for qualified candidates.

Benefits & Rewards

Nasdaq offers a competitive, holistic rewards package that supports the well‑being of employees and their families. Compensation may vary based on skills, experience, education, training, and market location. Benefits include base pay, short‑term incentive (bonus/commission), and long‑term incentive (equity) where applicable. For more information, visit Nasdaq Benefits & Rewards Career Page.

Equal Opportunity Employment

Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities and ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.