Content Moderator

Job Title: L1 Search Evaluator/Content Moderator

Job Location: Mexico City/Monterrey/Guadalajara (Onsite)

Job Type: FTE

Role Overview: L1 Search Evaluators are the frontline specialists responsible for assessing

search quality and investigating user feedback to improve Client’s algorithms and search

products.

Key Responsibilities:

• Search Quality Assessment: Review and categorize "bad cases" to help search products and algorithms improve.
• User Feedback Investigation: Analyze user search requirements through data and direct feedback.
• Optimization & Risk: Provide suggestions for search result improvements and identify potential trust and safety risks.
• Policy Application: Read and apply 20-page long policies to daily evaluation tasks.

Required Qualifications:

• Experience: 1+ years of experience in conducting evaluations or data labeling.
• Language: High English Proficiency (Reading, Writing, and Speaking).
• Technical Skills: Proven ability to navigate, troubleshoot, and maximize the utility of internal platforms.
• Cultural Knowledge: In-depth understanding of pop culture and Internet usage habits.
• Commitment: Ability to work a 40-hour weekly schedule with a 1-hour turnaround SLA.

Preferred Qualifications:

• Experience in search-related or Internet-related business.
• Background in content moderation or user feedback operations.
• Heavy social media user.