IT Support & Systems Administrator

About the Role

Maxima Apparel is a licensed sportswear company with about 800 employees in our Westbury, NY headquarters and additional offices in Mexico City, India, Egypt, and China. We're hiring a Systems Administrator to take full ownership of IT operations in our Mexico City office , reporting directly to the CTO.

The most important part of this job is taking care of our people. When someone has a problem, you fix it quickly and completely. When a new hire starts, their equipment is ready, their accounts work, and they feel like someone has their back from day one. When something breaks, you're already on it. That reliability and responsiveness is the foundation of everything else in this role.

Beyond daily support, you'll also own the care and maintenance of our on-prem infrastructure and participate in larger projects with CTO direction. Some days you're helping someone get set up with a new laptop. Other days you're replacing drives in a server rack, running cable for new access points, or working through a mailbox migration. The variety is the point.

Your Day-to-Day

User support and onboarding come first. This is what you'll spend most of your time on:

• Be the go-to IT person for: 100 employees. Respond quickly, follow through, and close the loop.
• Own new hire onboarding end to end — provision hardware, set up accounts (AD, email, ERP, internal tools), test everything, and hand it off clean.
• Day-to-day maintenance. Keep workstations, printers, conference room tech, and shared equipment running well. Stay ahead of issues before they break.
• Support a mixed environment — Windows, Mac, and some Linux.

Infrastructure You'll Maintain:

• Multiple physical server racks with on-prem Windows and Linux servers.
• Active Directory environment with cloud identity sync.
• Enterprise firewall, VLANs, and VPN connectivity to remote offices.
• Enterprise wireless and managed switching.
• Mixed fleet of Windows and Mac workstations.
• Backup infrastructure and cloud-hosted services (ERP, analytics).

Projects You'll Participate In (with CTO direction):

• Cloud email migration — executing an in-progress migration from on-prem to Microsoft 365, including Teams rollout.
• Workstation standardization — bringing all machines into centralized identity and device management.
• WiFi overhaul — proper mounting, cabling, and reconfiguration of wireless infrastructure
• Server maintenance — clearing a backlog of hardware maintenance across the server environment.
• Helpdesk implementation — standing up a company-wide ticketing system
• Onboarding process buildout — turning ad-hoc new hire setup into a repeatable, documented process.

What We Need

Required:

• Reliable, responsive, and professional — you take ownership, follow through, and people trust you to get it done.
• Strong end-user support skills — patient, clear communicator, comfortable with non-technical people across all levels of the company.
• Working knowledge of Windows Server and Active Directory (GPOs, user/group management, domain operations).
• Cross-platform experience — Windows, Mac, and at least basic Linux (Ubuntu).
• Comfortable with networking fundamentals — DNS, DHCP, VLANs, basic routing and firewall concepts.
• Hands-on experience with server hardware — you've racked servers, replaced drives, swapped cache modules, dealt with iLO/IPMI.
• Can terminate CAT6, mount access points, run cable — this role includes real physical infrastructure work.
• Can execute projects with direction — you understand the goal, stay aligned with the plan, and follow through without needing to be managed step by step.
• Experience as a sole IT person or in a very small team — you know what it's like to own everything.
• M365 administration or migration experience (Exchange Online, Entra ID, Intune, Teams).
• UniFi or similar enterprise wireless experience.
• PowerShell scripting.

Growth Path

This role has real room to grow. The right person will have influence over how IT operations evolve and the opportunity to move into a leadership position over time.

What We're Not Looking For

• Someone who treats support as beneath them or just wants to close tickets and move on.
• Someone who's purely a manager and expects to delegate hands-on work.
• Someone who needs constant direction or waits to be told what to do next.

To Apply

Send your resume. If there's a fit, we'll reach out to set up a call.