Customer Service Admin

Customer Service Admin

Full-Time | Fully Remote

7:30am – 5:00pm PST

About the Company

Join a customer-first organization where exceptional service is at the heart of everything we do. Our team supports a growing base of Canadian supplement customers, delivering high-quality assistance across every touchpoint — from product questions to order resolution and beyond.

With a culture built on empathy, accountability, and continuous learning, we offer an environment where customer service professionals can thrive, develop their skills, and grow into expanded responsibilities over time.

About the Role

We are seeking an empathetic and reliable Customer Service Admin to support our B2C customers across Canada. In this role, you will be the primary point of contact for supplement customers reaching out via phone, email, and live chat.

You will handle product inquiries, order management through Shopify, complaint resolution, and quality-related escalations — all while delivering a warm and professional customer experience. After your first six months, you will have the opportunity to expand your scope to include affiliate support and social media channels.

This is an excellent opportunity for a customer-facing professional who enjoys helping people, solving problems, and being part of a collaborative and supportive team.

Responsibilities

• Handle inbound customer inquiries via phone, email, and live chat for Canadian B2C customers
• Manage order inquiries, shipping updates, and returns using Shopify
• Answer product questions accurately and with empathy
• Resolve customer complaints, including quality or fulfilment issues, escalating where necessary
• Conduct or assist with quality investigations related to customer complaints
• Maintain accurate records of customer interactions and case outcomes
• Collaborate with internal teams to ensure timely issue resolution
• Support affiliate and social media customer queries after six months in the role

Requirements

• Minimum 2 years of customer-facing experience (retail, hospitality, call centre, or similar)
• Strong written and verbal communication skills in English
• High empathy and patience — especially when handling sensitive or complex customer situations
• Comfortable working independently and reliably in a fully remote environment
• Ability to commit to PST business hours (7:30 AM – 5:00 PM), regardless of your time zone
• Solid organizational skills and ability to manage multiple inquiries simultaneously
• Comfortable learning new tools and systems with on-the-job training provided

Preferred Experience

• Prior experience in a B2C customer service role within e-commerce or health and wellness
• Familiarity with Shopify or similar e-commerce order management platforms
• Knowledge of health supplements (a bonus — not required, full training is provided)
• Experience with CRM tools or customer support ticketing systems
• Face-to-face customer service background (e.g., retail or restaurant) is highly valued