Hyperscalers Client Operations Specialist (Polanco Iv Sección) (Xico)

Hyperscalers Client Operations Specialist

SoftwareOne – Scope: Full-time | S&C; Marketplace Delivery | Location: MX city

Responsibilities

• Provide expert‑level consultation on CSP services, including licensing, subscription management, billing, and Microsoft cloud solutions.
• Find opportunities to streamline CSP processes and implement best practices to improve operational efficiency and customer happiness.
• Work closely with onboarding managers, account managers, and technical teams to ensure flawless service delivery and issue resolution.
• Serve as the main point of contact for sophisticated CSP‑related queries and provide resolutions promptly.

Requirements

• Education: Bachelor's degree or equivalent experience in business administration, International Business, IT, or a related field.
• Language: English (minimum B2+).
• Experience: 2 years in procurement, supply chain, customer management, vendor management, or customer support (preferably in the software industry).
• Technology Skills: Experience using AI tools (e.g., Copilot).
• General Experience: Exposure to North American clients and exchange programs.

Desired Qualifications

• Technical Knowledge: Relevant Microsoft certifications (e.g., Microsoft Certified: Azure Solutions Architect).
• Strong understanding of Microsoft Cloud offerings and subscription models.
• Familiarity with Microsoft CSP tools and platforms (e.g., Partner Center, Azure, Office 365).
• Familiarity with billing and invoicing processes.
• Demonstrated ability to provide outstanding customer service and maintain positive relationships with clients and partners.

Soft Skills

• Determined: Proactive and motivated to take initiative.
• Communication: Strong client follow‑up and customer‑focused interaction.
• Organization: Excellent multitasking and time‑management skills.
• Meticulous: Strong attention to detail.
• Problem‑solving: Solid analytical and consultative skills.
• Partnership: Ability to work effectively with teams.
• Reliability: Dedicated, responsible, and proactive.
• Critical Thinking: Strong decision‑making skills and ability to work under pressure.
• Sense of urgency.

Benefits

• Employee Recognition Programs.
• A variety of training and development opportunities.
• Work‑life balance.
• Vacations.
• Employee Referral Bonus Program.
• Diverse team interaction.
• Giving back to society.
• Employee initiatives.
• One tree planted – one tree for each hiring globally.
• Corporate events and team buildings.