Logistics Coordination (On site - Guadalajara)

Imports Coordinator (On site - Midtown Jalisco, GDL)

Guadalajara, Midtown Jalisco, Jalisco, Mexico

Responsible for servicing external and internal customer needs and proactively participating in the operation process.

• BS in Business Management, International Trade and/or Process Engineer or similar, equivalent years of experience
• 1 year in a similar role is preferred.
• Relies on senior colleagues to provide accurate solutions for issues.

Key Activities and general responsibilities

Outbound order receipt / Inbound purchase write-up & Processing

• Receive and process orders/purchase write up
• Follow up with internal or external customers to clarify orders/purchase write up if needed.
• Communicate orders internally according to the established process.
• Assure ownership of operational costs.
• Validate Quality Assurance approval of vendor/item and certification link.

Logistics (Outbound)

• Responsible for tracking and order distribution
• Facilitate product releases and pick-ups with 3rd party warehouses as needed.
• Arrange domestic truck freight with our carrier partners.
• Prepare appropriate documentation for customers.
• Verify and track orders and shipments.
• Ensures that all processes and procedures are completed following established guidelines.
• Manage relationships with the warehouses.
• In the case of an inventory discrepancy, logistics team leaders confer with team members and across departments to determine the source of the issue and resolve it.
• Perform additional duties as assigned.
• Support Account Managers / Traders with specific accounts.
• Hold an understanding of products/commodities to be able to answer most customer/traders’ inquiries.
• Communicate issues/challenges to the Trade team.
• Support Sr. Trader, Sales Executives, and Commodities/Account Specialists in efforts to gain and retain customers/vendors including logging appropriate information (e.g., contact information) into CRM.
• Create new customer/supplier relations in system

Knowledge required

• Experience in an Import/Export, Customer Service, and local logistics environment is preferred
• Proficiency in MS Office.
• Knowledge of Contact Management Systems
• Database software
• Inventory Software
• Order processing systems preferred
• Thrives and works well in tied ambiguous situations and deadline pressures well
• Willingness to learn.
• Record-keeping, tracking shipping, and data analyses
• High level of initiative/proactivity
• Extremely detail-oriented
• Strong organizational skills and ability to multitask
• Very good verbal and written English communication skills
• Monday to Friday, 8:00am-5:00pm or 9:00am-6:00pm (daylight saving / summer time)
• After anniversary, 1 day to be WFH

What is your starting availability in case you receive an offer?

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In the first contact with recruitment, the general aspects of the organization's comprehensive offer can be detailed, as well as the specifics of the role for which you are being considered, including salary ranges taking this response into account.