Integration & Automation Specialist (Zapier / Make.com /n / Power Automate) (Santiago de Querétaro)

Company Description

Want to be part of a high‑impact tech team? At MedTrainer, we’re looking for our next IT Integration & Automation Specialist to join us!

MedTrainer is an innovator in the healthcare technology space, delivering an all‑in‑one platform that integrates Learning Management, Compliance Training, Credentialing, and powerful automation tools. We’re continuously improving how healthcare organizations operate — and our IT team plays a key role in making that possible.

We are seeking an IT Integration & Automation Specialist to design, build, and maintain workflows that connect internal systems, eliminate manual processes, and improve operational efficiency. You will collaborate with Operations, Customer Success, Sales, Product, and Engineering teams to translate business requirements into scalable automation solutions.

This role requires advanced English proficiency (written and spoken), as you will regularly communicate with teams and leaders who operate exclusively in English.

Key Responsibilities

• Analyze business processes and identify automation opportunities.
• Integrate SaaS tools (CRM, support platforms, LMS, billing, internal systems).
• Configure logic, triggers, conditions, data flows, webhooks, and error‑handling.
• Document automation workflows in a clear and consistent format.
• Monitor, troubleshoot, and optimize existing automations.
• Work closely with internal stakeholders to understand and validate requirements.

Qualifications

• Experience in process automation, system integrations, or SaaS environments (Ops, RevOps, CS, IT Ops, Support, etc.).
• Hands‑on experience with at least one no‑code/low‑code automation platform:
• Understanding of APIs, webhooks, and JSON.
• Strong logical thinking and ability to map processes end‑to‑end.
• Ability to communicate technical concepts clearly and simply.
• Detail‑oriented, organized, and able to manage multiple requests simultaneously.

Nice to Have

• Experience with tools such as HubSpot, Salesforce, Zendesk, Notion, Slack, Asana, Jira, or Google Workspace.
• Basic scripting knowledge (JavaScript or Python).
• Experience working with distributed teams or regulated industries.
• Background in RevOps, BizOps, CS Ops, or IT Ops.

What Success Looks Like (3-6 Months)

• Delivered automations that significantly reduce manual work.
• Built a stable and reusable library of workflows and integrations.
• Gained trust across teams as a reliable automation and integrations partner.
• Established documentation standards and best practices for automation.

What We Offer

• Competitive salary 30k to 40k MXN after taxes.
• Hybrid schedule (mostly on‑site in Querétaro).
• Major Medical Expenses Insurance.
• TotalPass membership.
• Free breakfast, snacks, and beverages at the office.
• Company laptop and tools.
• Growth and learning opportunities.
• Collaborative, people‑first culture.

How to Apply

• Your resume in English.
• A brief overview or portfolio of automations you’ve built, including:
  • Tools or platforms used
  • The problem solved
  • The measurable impact (time saved, error reduction, efficiency gained)