LM010: Ramp Agent

Involves the completion of administrative tasks and coordination relating to the front-line operation which may include data entry, ramp activities, sort activities, trace activities , despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office-based activities.

General Job Description

• Coordinates all local ground operations relating to the operational interface between aircraft marshaling, loading, and unloading activities.
• Ensures that trunk aircraft is loaded/unloaded in a safe and efficient manner.
• Completes all related paperwork and manifests in an accurate and timely manner.
• Computes proper weight and balance of aircraft before take-off.
• Ensures all ground and ramp equipment is in a proper operating and safe condition through periodic inspection.
• Drives and operates mechanical ground equipment and instructs ground handling personnel in proper usage.
• Coordinates any flight delays, overflows, cancellations, and re-routes.
• Coordinates aircraft servicing with local contractors.
• Completes and maintains updated records of all related paperwork.
• Leads and provides technical support to cargo handling employees.
• Ensures that all related FedEx policies, rules, procedures, and norms are followed.
• Provides marshaling for arriving/departing flights and operates ground equipment.
• Ensures all ramp functions and security procedures are performed in accordance with established FedEx policies and procedures.
• Conform to airport regulations, transportation security administration, requirements established by local airport.
• Ensures that hazardous materials are labeled, loaded, and well documented before departure.
• Sorts and properly scans all inbound and outbound IP.
• Ensure that AOD, TSA, AFAC, AROM guidelines are applied.
• Update and monitoring of regulatory documentation of the dispatch office, dispatch manual, TSA documentation, DGs files.
• May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education

• High School degree/Equivalent.
• Proficiency in English (600 TOEIC points).

Minimum Experience

• One (1) year experience in an airport ramp procedures and aircraft ground support preferred.

Minimum Required Skills

• Knowledgeable of company services and products preferred.
• Ability to lift 75 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment.
• Successful completion of approved Company Ramp Agent Training Course.
• Excellent written and verbal communications skills.
• Valid driver's license and Operations Officer License.
• Accuracy & Attention to Detail.
• Microsoft Office & PC Skills.
• Planning & Organizing Skills.
• Interpersonal Skills.
• Problem Solving Skills.