Technical Program Manager - Cross-Funtional (Xico)

Meraki is seeking an experienced Technical Project Manager to drive highly cross‑functional cloud engineering programs across diverse teams. This role will work closely with Engineering, Product Management, and other teams to shepherd projects through all phases of development and deliver high‑quality products.

Responsibilities

• Lead highly multi‑functional programs for Meraki's Dashboard, cloud backend, and SRE, including APIs, test quality and code coverage, patching SLAs, internal developer enablement, device management solutions, authentication and authorization, product integration with other Cisco products, private cloud scaling, new regions and compliance regimes, component maturity, and framework upgrades.
• Lead requests & technical dependencies from both internal Meraki and broader Cisco teams.
• Support engineering teams in inter‑team requests and alignment on larger initiatives.
• Build and drive program plans with well‑defined dependencies and partner alignment.
• Implement and track program work, achievements, action items, technical dependencies, risks, and mitigation plans.
• Conduct root cause analysis on failures/bugs to better understand why things went wrong and propose changes to prevent future occurrences.
• Drive opportunities for improvement after key project completion to learn how to improve existing ways of working and processes.
• Work with engineers, product managers, and other program managers to help define priorities.
• Understand product use cases and communicate technically with engineering and product teams.
• Develop strong working relationships with cross‑functional teams to best understand and deliver on business goals and priorities.
• Prepare program status reports and executive briefings for various partner groups.
• Adhere to metrics and governance for Meraki's process and drive process improvements.
• Drive Objectives & Key Results (OKRs) and Quality Reviews for the Cloud team, including management of high‑severity bugs.

Qualifications

• Bachelor’s or higher degree in a related technical field or equivalent experience in software engineering.
• 5 years of demonstrated ability as Project Manager in software, hardware, embedded, networking, cloud technologies or products.
• 3 years of proven experience as a Project Manager specifically in software products and cloud backend technologies.
• Proven ability to thrive in highly multi‑functional environments and effectively collaborate with diverse teams.
• Strong understanding of software development processes and Agile methodologies.
• Excellent communication, interpersonal and presentation skills.
• Experience working with project planning tools (Jira, Wrike, Confluence, Google Docs).
• Appetite for rapid changes and comfort with navigating through uncertain/ambiguous situations.
• Experience working in an agile (Scrum, Kanban, etc.) environment.
• You are adecuado for this role if you have the above.

Cisco is an affirmative action and equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.