Atencion Al Cliente (Guerrero)

Community Associate

Location: Mexico City, Regus Palmas Torre Esmeralda II

Overview

The world of work is changing. Short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work. At IWG, we are leading the way. We've built the world's largest workspace network so that our customers can work from wherever, and however they want in over 120 countries across the globe. Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

Typical Day

• Arrive a few minutes before your center opens to prepare and ensure everything is ready.
• Assist customers throughout the day: changing Wi‑Fi codes, checking package arrivals, providing directions and setting up projectors.
• Ensure services are properly charged and invoices are accurate.
• Help customers with printing, invoices, and open service tickets for issues such as temperature control.
• Collaborate with the Community Manager to plan and manage the next week’s networking event—write e‑invites, create and display posters.
• Invite prospects and promote the IWG community, encouraging them to join.
• Wrap up meetings, provide recommendations for nearby restaurants, and tidy the venue at day’s end.

Qualifications

• Good communicator with the ability to build strong professional relationships and empathize with people’s needs (Ideally 1+ years of customer service experience).
• Happy taking ownership of problems and finding ways to solve them.
• Positive, enthusiastic, and able to adapt to fast‑changing situations.
• Experience and confidence using MS Office and other basic IT equipment.
• B1 or higher level of English communication skills.

Benefits

• Work life balance (no standard nights/weekends).
• Generous paid time off plans (sick and vacation).
• Paid company holidays per calendar year (in addition to your PTO accrual).
• A quarterly bonus plan program with a competitive salary rate.
• A bright and inspiring work environment.
• Training and development opportunities aligned with great career path opportunities.
• A professional workplace community (business casual attire required).