Field Service Engineer - Liquid Handling Automation (Hamilton & Tecan)

EquipNet helps the largest manufacturers in the world to buy, sell, and manage their surplus capital equipment.

Location: Cerritos, CA (within commuting distance candidates only, as this position will be a mix of onsite at our Cerritos warehouse, remote and working at client sites)

We are seeking a skilled Field Service Engineer specializing in Hamilton and Tecan automated liquid handling platforms to provide remote, on-site, and in-house facility support to biotech, pharmaceutical, and clinical laboratory clients. This role ensures optimalsystem performance, uptime, and compliance across a range of automated liquid handling and lab automationsystems and includes hands-on refurbishment work performed at our Cerritos facility as well as service at client sites.

Key Responsibilities

• Provide remote, on-site, and in-facility technical support for Hamilton (STAR,STARlet, Vantage, Nimbus) and Tecan (Fluent, EVO) liquid handling systems.

• Diagnose and troubleshoot hardware, software, and application-related issues, including robotic arms, pipetting channels, grippers, and integrated peripherals (plate readers, sealers, incubators, barcode readers).

• Perform preventative maintenance, repairs, and calibrations to meet manufacturer specifications and regulatory standards.

• Perform refurbishment and reconditioning of Hamilton and Tecan systems and components at our Cerritos facility, including disassembly, cleaning, parts replacement, reassembly, and functional testing to bring equipment back to spec prior to redeployment or resale.

• Support installation, qualification (IQ/OQ/PQ), and validation of new liquid handling systems and integrated automationworkcells.

• Troubleshoot andoptimizeautomation scripts/methods (Hamilton Venus, TecanEVOware/FluentControl).

• Provide technical training and guidance to laboratory personnel on instrument operation, maintenance, and best practices.

• Maintainaccurateservice logs, compliance records, and documentation of all service and refurbishment activities.

• Partner with engineering, customer service, and technical support teams toexpediteresolution of complex issues.

• Extend support to adjacent lab automation platforms as needed (e.g., Beckman Biomek, Agilent Bravo).

Required Skills & Qualifications

• Hands-on experience servicing, programming, or supporting Hamilton and/or Tecan liquid handling platformsrequired.

• Working knowledge of Hamilton Venus and/or TecanEVOware/FluentControlsoftware.

• Strong mechanical and electrical troubleshooting skills (robotics, pneumatics, motion control systems).

• Comfortable performing bench-level refurbishment and repair work in a shop/facility setting in addition to client-facing field service.

• Familiarity with LIMS, scheduling software, or lab automation integration is a plus.

• Excellent problem-solving, analytical, and communication skills.

• Strong organizational skills with a focus on compliance, accuracy, and documentation.

• Ability to work independently in client environments whilemaintaininga professional, service-oriented approach.

• Must be willing and able to work both at our Cerritos facility and at client sites as business needs require.

• Must be local to Cerritos, CA.

Experience & Education

• Associate orbachelor's degree in engineering, Biomedical Engineering, Robotics, Life Sciences, or related field (or equivalent hands-on experience).

• 3–5+ years of field service or technical support experience with Hamilton and/or Tecan liquid handling systems, ideally in biotech, pharma, or clinicaldiagnosticenvironments.

• Prior experience with equipment refurbishment, reconditioning, or bench repair work is a plus.

• Experience with other automation platforms (Beckman Biomek, Agilent Bravo,ThermoMomentum) preferred.

• Knowledge of regulatory standards (GLP/GMP, ISO, FDA/21 CFR Part 11) is a plus.

• Proficiencywith Windows and Microsoft Office Suite.

• Valid driver's license and ability to travel up to 25% overnight.

Salary Range: $70,000 – $95,000 plus bonus/variablecomponent

Comprehensive health and dental insurance

401(k) plan with year-end employer contribution

Paid time off and holidays

Professional development opportunities, including training and certifications

Supportive, collaborative work environment with opportunities for advancement