Loss Draft Ng Senior Associate (Tijuana)

Overview

The Loss Drafts Senior Associate is responsible for facilitating achievement of service level agreements by mentoring peers, reviewing, verifying and processing complex insurance-related documentation and updating system of record as required.

Responsibilities

• Process multiple insurance-related documentation queues by reviewing and verifying complex data, resolving exceptions and updating clients’ systems of record to ensure accuracy and completeness of database information


• Facilitate success of insurance operations team by resolving basic escalated issues and guiding peers on best practices to increase effectiveness and efficiency of processing functions


• Deliver on service level agreements by completing high volume of data entry and processing multiple insurance-related documentation queues quickly and accurately to meet department quality and productivity standards


• Develop and enhance insurance operations skills and knowledge by participating in cross-training and taking personal initiative for learning additional procedures to support multiple workflows and assist with complex, critical and time-sensitive processes


• Optimize individual performance and development by setting work-related goals, tracking personal achievements, soliciting feedback and collaborating with management to report on success and identify actionable improvement strategies


• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun


• Perform data entry to keep logs, records and files up-to-date and readily accessible

Supervisory Responsibilities

This job does not have supervisory duties

Preferred Qualifications

Education and Experience

• High school diploma or equivalent experience


• 1-2 years of experience

Certificates, Licenses, Registrations

• None

Functional Skills

• Ability to follow established procedures to complete high-volume of processing tasks


• Working knowledge of Microsoft Outlook, Word and Excel


• Ability to mentor peers by sharing knowledge and providing advice and assistance


• Evaluate basic problems to identify possible solutions and escalate issues when necessary


• Ability to communicate effectively both verbally and written


• Ability to follow established guidelines to focus on details and complete tasks attentively and thoroughly; utilize established procedures to guide decision-making