Talent Development Coordinator (Santiago de Querétaro)

We’re proud to say we’ve been named one of "Super Empresas Expansión **** Top Companies". Charger Logistics Inc. is a world‑class asset‑based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger Logistics has transformed into a world‑class transport provider and continues to grow.

Responsibilities

As a you will act as a liaison between employer and employee, overseeing employee relations. This involves receiving and effectively handling employee complaints, escalating these complaints to the level of disciplinary or legal action when necessary. Monitor grievance procedures, and ensure completion of appropriate documentation to maintain consistency, fairness and process integrity.

Job Duties

• Supports a positive guidance to managers; responding to employee inquiries and all other employee relations issues.
• Responds effectively and quickly to employee relations inquiries.
• Documents all employee relations matters as appropriate for the situation in accordance with legal compliance and organizational policies and procedures.
• Ensure legal compliance by monitoring and implementing applicable federal and provincial requirements; conducting investigations; maintaining records.
• Facilitates the open‑door policy process and workplace concerns.
• Support the HR department with a variety of HR projects, programs, and initiatives.
• Advise managers on best practices related to recruitment, employee relations, human rights legislation, and all applicable employment laws.
• Support full‑cycle recruitment for assigned roles as needed, including job postings, screening, interviewing, and offer coordination.
• Facilitate new employee orientations to ensure a smooth and engaging onboarding experience.
• Plan and coordinate employee relations initiatives including engagement events, recognition programs, and team activities that strengthen morale, reduce conflict, and support a positive workplace culture.
• Maintain and regularly review job descriptions to ensure accuracy and alignment with business needs.
• Conduct exit interviews and analyze trends to support retention strategies and continuous improvement.
• Promote and maintain compliance with Charger's health and safety policies and practices.
• Responds to employee policy or misconduct violations and performance improvement needs for routine cases. Assists managers with guidance on process, coaching skills and appropriate documentation.

Qualifications

• Advanced English skills.
• College Diploma or University Degree in Human Resources is preferred.
• Minimum two years' experience working in Employee Relations, Training, Counseling, Coaching and Disciplining Employees.
• Must possess excellent written and oral communication skills, including the ability to communicate with line level employees and all levels of management.
• Ability to generate innovative ideas.
• Strong initiative.
• Creative and lateral thinking.
• Knowledge of employee relations practices, procedures and applicable State and Federal labor laws, and regulations.
• Working towards CHRP is considered an asset.

Benefits

• Competitive Salary.
• Healthcare Benefit Package.
• Savings fund.
• Life insurance.
• International Training.
• Career Growth.
• Food coupons.

In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.