Project Manager/ Program Manager, Central Ops Mx (Xico)

Project Manager / Program Manager, Central Ops

Amazon's Central Operations team and lead transformative last‑mile delivery initiatives that impact millions of customers across Mexico. This role offers the unique opportunity to orchestrate complex, multi‑stakeholder programs that directly shape our transportation network's efficiency and scale. You'll navigate the intersection of technical constraints and strategic objectives, implementing solutions that drive national‑scale improvements while maintaining operational excellence. As a key contributor to our Central Operations success story— which scaled our network 234% year‑over‑year—you'll leverage your stakeholder management expertise to align diverse teams around common goals. Your ability to balance immediate execution demands with long‑term strategic vision will be essential as we continue revolutionizing last‑mile delivery through data‑driven innovations and automated routing solutions.

Key Job Responsibilities

• Plan, coordinate, and manage complex cross‑functional programs from conception through national‑scale implementation, ensuring delivery milestones are met while mitigating risks.
• Lead stakeholder alignment across technical and operational teams, resolving conflicting priorities and driving consensus on program objectives and execution strategies.
• Analyze program performance data to identify optimization opportunities, develop targeted improvement plans, and track progress against key metrics.
• Navigate ambiguous operational challenges by diving deep into root causes, evaluating alternatives, and implementing scalable solutions that address systemic issues.
• Communicate program status and strategic recommendations to leadership levels, facilitating decision‑making through clear presentation of trade‑offs and potential outcomes.

A Day in the Life

• Your day begins with leadership meetings where you align stakeholders on program priorities and address any roadblocks.
• You'll dive deep into program mechanisms, analyzing performance data to identify trends and optimization opportunities.
• Much of your time involves coordinating between technical teams and operations, ensuring everyone understands project timelines and deliverables.
• You'll facilitate cross‑functional discussions to resolve conflicting priorities while keeping long‑term strategic objectives in focus.

About the Team

Central Operations has established itself as the single planning and execution engine for Mexico's Last Mile network, achieving remarkable growth with 234% year‑over‑year scaling while maintaining 99.9% SLA compliance.

Our collaborative team values data‑driven decision‑making and takes ownership of solutions that directly impact customer experience across the transportation network.

We're building the future of last‑mile delivery through strategic initiatives like geolocation‑based jurisdiction improvements, centralized staff planning optimization, and full routing automation.

As we continue our mission to create scalable processes for our growing network complexity, you'll join an inclusive team dedicated to supporting daily planning and execution while driving meaningful improvements across multiple business lines.

Basic Qualifications

• 3+ years of team management experience.
• 3+ years of program or project management experience.
• 3+ years of working cross‑functionally with tech and non‑tech teams.
• 3+ years of delivering cross‑functional projects.
• Experience defining program requirements and using data and metrics to determine improvements.
• Bachelor's degree.
• Speak, write, and read fluently in English, and have the ability to take direction in English.

Preferred Qualifications

• Experience implementing repeatable processes and driving automation or standardization.
• Experience in data mining, data management, reporting, and SQL queries.
• Experience defining and executing program requirements.
• PMP certificate.
• Experience working cross‑functionally with tech and non‑tech teams.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.