Dispatcher English Speaking

LM009: Dispatcher

Full-time, Nafta – Parque Industrial Stiva Aeropuerto 66600, Apodaca, NLE, Mexico. Job Code: RC776183.

Responsibilities

Dispatch couriers for pickups and deliveries ensuring maximum efficiencies and effectiveness in service.

Monitor and evaluate route loads to ensure balance of workload, flexibility of workforce, reassignments, and provide coverage in the event of breakdowns.

Organize pick‑up/delivery requests for customers according to location and reroute couriers when necessary.

Handle all customer incoming calls regarding pickup/delivery matters.

Communicate with station personnel or customers about estimated time of arrival and other related questions or concerns.

Stay knowledgeable on city geography and traffic flow to provide directions to customer locations as needed.

Maintain Station Ops. Manager updated regarding pertinent workforce and service conditions; provide service reliability and/or fleet adjustments.

May be required to perform other duties as assigned.

Minimum Requirements

Minimum Education: Bachelor degree/Equivalent.

Proficiency in English (TOEIC score of at least 450).

Minimum 18 months as Courier or Service Agent within FEC.

Valid driver’s license with a good driving record.

Ability to lift 70 lbs and maneuver any package up to 150 lbs with appropriate equipment.

Good written and verbal communication skills in English.

Knowledge of city geography and traffic flow.

Knowledge of FEC features of service.

Additional Information

The position remains open through 30 April 2026.

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