Bilingual Customer Service Representative Tiempo completo

Handle Customer contacts from different channels to provide and process information in response to inquiries, concerns and requests about products, services and general information from the different segments handled in the department. Creates performance reports and provides mentoring to new agents or agents that have been recently trained in a new segment. Take payments for Customers to place orders at a store or the website
Handle Customer contacts from different channels (telephone, e-mail, chat) identifying their concerns and responding promptly to their inquiries
Follows up on Customer interactions via e-mail, telephone or chat with other departments/teams and outside vendors/third parties. Attend trainings, meetings and mentorings to maintain knowledge updated and receive feedback
Create performance reports and provides mentorings and feedback to new agents or agents that have been recently trained in a new segment. Customer Service
Customer Service, Call Center knowledge, AutoZone Culture
Communication skills - verbal and written, bilingual, basic computer software
one Store Support Center, the Centro de Apoyo a Tiendas (CAT) is located in Monterrey, México,; one Business and Technology Store Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners nationwide.
Our customer-first mindset and commitment to Going the Extra Mile define who we are, for both our customers and AutoZoners. Working at AutoZone means being part of a team that values dedication, teamwork and growth. Whether you're helping customers or building your career, we provide tools and support to help you succeed and drive your future.
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. Job Schedule Full time