Quality Innovations Engineer

Johnson Controls is a global leader in smart, healthy, and sustainable buildings. With operations in over 150 countries, we are committed to driving innovation and excellence in building technologies and integrated solutions. Our people are at the heart of our success, and we are passionate about attracting and developing top talent across the globe.

Job Summary

We are seeking a Quality Engineer to support our Manufacturing Lines, focusing on process audits, corrective actions, customer complaint investigation, and solution implementation. The successful candidate will be responsible for ensuring the quality of our Chillers Products and driving continuous improvement initiatives to reduce customer claims, reworks, and scrap.

What will you do?

~1. Process Audits:

• Conduct regular process audits to identify deviations from standard operating procedures and quality standards.
• Identify areas for improvement and implement corrective actions to prevent recurrence.

~2. Corrective Actions:

• Develop and implement corrective actions to address quality issues and prevent recurrence.
• Collaborate with cross-functional teams to identify root causes and implement effective solutions.

~3. Customer Complaints Investigation:

• Investigate customer complaints and claims to determine root cause and implement corrective actions.
• Collaborate with customers to resolve issues and improve satisfaction.

~4. Problem Solving and 8D:

• Apply problem-solving methodologies, including 8D, to attack recurrent issues and customer claims.
• Lead cross-functional teams to identify and implement effective solutions.

~5. Quality Metrics and Reporting:

• Track and analyze quality metrics, including customer claims, reworks, and scrap.
• Provide regular reports to management on quality performance and initiatives.

~6. Collaboration and Communication:

• Collaborate with cross-functional teams, including manufacturing, engineering, and supply chain.
• Communicate effectively with customers, suppliers, and internal stakeholders.
• 7.- Review, Update Control Plan/PFMEA based on manufacturing process & customer claims.
• 8.- People management. Responsible to coordinate activities with Quality Auditors regarding priorities, audits & actions.

What are we looking for?

Bachelor's degree in Engineering, Quality, or related field.

Minimum 3-5 years of experience in quality engineering or a related role.

Experience with process audits, corrective actions, and problem-solving methodologies (8D, Root Cause Analysis, etc.).

Strong analytical and problem-solving skills.

Excellent communication and collaboration skills.

Ability to work in a fast-paced environment and prioritize multiple tasks.

Knowledge of quality management systems (ISO 9001, etc.) is a plus.

Preferred Skills

Experience with Chillers Products or similar industries (HVAC, refrigeration, etc.).

Familiarity with lean manufacturing and continuous improvement initiatives.

Certification in quality engineering (CQE, etc.) or Six Sigma is a plus.

What do we offer?

Competitive salary and benefits package.

Opportunities for professional growth and development.

Collaborative and dynamic work environment.

Johnson Controls does not request pregnancy or HIV testing as a condition for hiring, continued employment, or promotion, in accordance with its commitment to labor equality and non-discrimination.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

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