General Services Manager

General Manager – Client Service / Customer Support (RCM)

At AGS Health, we’re not just a revenue cycle management company—we’re a trusted growth partner for leading U.S. healthcare organizations. With AI-enabled solutions and deep RCM expertise, we help clients optimize workflows, ensure compliance, and drive financial performance.

We are looking for a dynamic General Manager – Client Service / Customer Support to lead large-scale operations and drive excellence across multiple sites.

As a General Manager, you will lead end-to-end Customer Service / Contact Support operations within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcomes.

Lead large-scale customer service operations (patient billing, collections, insurance follow-ups, payment posting)

budgets, and cost optimization across multiple sites

Monitor performance dashboards and implement improvements in reporting and governance

Lead capacity planning, workforce optimization, and business continuity strategies

Client & Stakeholder Management

Partner with stakeholders to identify opportunities for account growth and service expansion

Drive continuous improvement and digital transformation initiatives

Leverage technology and best practices to improve service delivery

Leadership & Talent Management

Foster a high-performance, inclusive, and customer-centric culture

Support training, coaching, and employee engagement initiatives

Minimum 7 years in leadership roles in Customer Service / Contact Support

• management, cost optimization, and multi-site operations
• Deep understanding of patient financial services & call center operations
• Strong client management and stakeholder engagement skills
• Fluent in English and Spanish
• MBA preferred

Work with a general leader in healthcare RCM

Competitive compensation + performance bonus + benefits

Ready to lead and transform healthcare customer service operations?