Operations Area Manager - Night Shift

Our MXCF Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for seasoned, customer-focused leaders who want to join our team as an Area Manager at our new Inbound Cross Dock (IXD) - the first of its kind in Mexico. In this role, you will lead multiple teams of hourly workforce and will be responsible for developing and coaching other managers while ensuring the highest levels of safety, quality, attendance, and performance across operations. Your scope includes ensuring inventory is efficiently processed and distributed from vendors to our Fulfillment Centers (FCs) at the right time and in the right quantities, supporting the broader Amazon fulfillment network and ultimately enabling timely customer deliveries. Lead multiple departments/areas of hourly associates through effective coaching, mentoring, and performance management.
Drive strategic initiatives and implement innovative solutions to improve operational efficiency across multiple areas/shifts.
Analyze complex data and metrics to identify trends, develop action plans, and drive continuous improvement projects that impact multiple departments.
Manage safety, quality, productivity, and customer delivery promise at a broader scope while ensuring standardization across operations.
Build and maintain strong partnerships with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop and execute long‑term strategies.
Create and maintain performance management tools to drive accountability.
Stand/walk for up to 12 hours during shifts.
Begin with a comprehensive review of cross‑departmental metrics and KPIs from previous shifts.
Develop and implement process improvements to optimize productivity and quality.
Lead critical projects that impact multiple operational areas.
This team will play a crucial role in Amazon’s supply chain network, managing the efficient flow of vendor and sellers shipments to multiple Fulfillment Centers across Mexico. We’re focused on operational excellence, innovative solutions, and continuous improvement as we establish this key node in our logistics network that will streamline the receiving and distribution process of the inventory products.
We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.
3+ years of employee and performance management experience

• Work a adaptable schedule/shift/work area, including weekends, nights, and/or holidays
• 3+ years of performance metrics, process improvement or lean techniques experience
• Experience in English-language communication skills, both written and verbal
• Bachelor’s degree or equivalent