IT Tech Specialist

Provision, maintenance and support of the site-based IT/OT system as well as its network connections in office and production. Ensure the agreed end-to-end service quality and IT security fundamentals. Introduction of the department users to new systems and technologies.

Manage logistics, provisioning, error analysis and troubleshooting of incidents involving SIG standard IT Workplace hardware and software.

Deliver the expected quality in the overall (end-to-end) service provisioning, according to IT Service Management processes.

Advise on SIG standard IT Workplace hardware and software for communication and collaboration.

Ensure compliance with basic information security measures and impart knowledge about them to users.

Manage campus cabling (copper and fiber optics), including transfer points to external networks.

Troubleshoot the wired and wireless campus network, as well as perform basic analysis towards the central components.

Administer and maintain the required secure-area physical infrastructure for the reliable operation of IT systems, in accordance with ISO 27001.

Understand the structure and interrelationships of production-relevant technical IT/OT systems, in order to execute IT Service Management processes with the appropriate priority, considering business impact and urgency.

Participate in infrastructure projects or work packages at the site, ensuring alignment of assigned tasks with the internal and external parties involved.

Associate's degree or 2 to 4 years of vocational technical training (preferred)

• Specialized skill training or certification to meet the technical needs of the position.
• English (Advance): able to communicate within a global IT organization.
• ITIL: understanding of IT Service Management fundamentals.
• If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization's goals, SIG is the place for you. SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. About SIG

SIG is a leading provider of packaging systems and solutions for better. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Sustainability guides us, technology empowers us, but it's the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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