Concierge Coordinator

AvantStay delivers world-class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We deliver a customized end-to-end experience tailored just for groups and powered with technology at every layer.
We have streamlined the most consistent + tech-driven experience in the short-term rental market, and the Concierge brings hospitality to the forefront of what we do. As a brand ambassador, the Concierge Coordinator will lead our mission to create a new standard for short-term rentals. This person will support guests when they reserve our properties and work closely with Guest Experience Coordinators to deliver a seamless, high-touch level of service and knowledge. You love to sell, and you are passionate about creating exceptional customer experiences. This is a fully remote, global role, though candidates must be available to work Pacific Standard Time (PST) hours.
Sell Concierge services to guests with a focus on quarterly team revenue goals.
Convert new requests into confirmed services and effectively manage lead opportunities and outreach efforts.
Support field operation teams and guest experience coordinators in maintaining a consistent guest experience with high-level service and consistency
Assist and develop programming with Concierge Manager & Concierge Supervisors, as needed.
Attend bi-weekly meetings, provide organized updates & come prepared with discussion topics for the team.
Maintain knowledge on Concierge Upgrades and services on a market-to-market basis, understanding seasonality, travel trends, local festivals, and other relevant information to best serve the interests of our guests.
Fluent English speaker

• 2-3 years VIP Customer Service and/or Concierge experience required
• Background in Sales and Call Center environment preferred
• Capable of quickly learning new software systems & keeping up with changing updates to our Technology and processes
• Must be able to work weekends (Saturday and Sunday shifts required)

Salary: $7 - $10 USD per hour DOE
Remote outside the US