International Business Manager

We offer a pay-for-performance compensation program including bonuses for all employees and a competitive benefits package. General Purpose of the Position

This role is responsible for directing and administering branch operations, ensuring compliance with established policies and procedures while overseeing the delivery of exceptional member service. The Branch Manager leads service, operational, and sales efforts through effective goal setting, communication, and supervision. Additionally, the Branch Manager has management authority over all day-to-day functions, ensuring prompt, professional, and personalized service across the branch.

Responsible for reviewing and responding to Member Loyalty surveys in a timely manner and sharing any feedback internally as appropriate.

Strategic Planning & Organizational Contribution

Promotes Branch business development and seeks to broaden member base.

Contributes to organizational initiatives by supporting projects and business plan objectives.

Leads the interviewing, hiring, training, and development of Member Advocates, ensuring effective onboarding and role readiness.

Tracks individual progress, conducts performance appraisals, and formulating and implementing corrective actions as needed. Coaches employees for optimal performance, addressing areas for improvement and growth.

Conducts regular team meetings, offering progression plans, development opportunities, and leadership training for employees seeking advancement.

Operations & Compliance

Ensures that operations are conducted in accordance with established Credit Union policies, legal and regulatory requirements, and audit standards

Ensures that all branch transactions and cash are balanced at the close of each day.

Ensures that a high quality of work and efficiency of operations are maintained. Conducts performance appraisals and formulates and implements corrective actions as needed.

Keeps accurate payroll and attendance records.

Manages and oversees branch expenses. Prepares branch annual budget. Ensures proper maintenance and general housekeeping of the building, grounds, work areas, desks, and equipment.

Ensures that the work area is clean, secure, and well maintained.

Required to comply with NCUA requirements and register as a Mortgage Loan Originator and keep a current registration in compliance with the SAFE Act.

Responsible for compliance with the Fair and Accurate Credit Transaction Act (FACTA), the Bank Secrecy Act (BSA) and the Anti Money Laundering Act, including monitoring for such illegal activity as it applies to this position.

Ability to operate related computer applications and business equipment.

Knowledge of legal and regulatory requirements.

Strong organizational, project management, and analytical skills.

Bachelor’s degree plus two years related leadership experience, or equivalent combination of education and experience. Branch Member Advocates, Assistant Branch Supervisor, if applicable Branch Supervisor

Employee needs to occasionally move about inside an office to access files, mail, office machinery, etc. C onstantly operates a computer and other office equipment, such as a phone, copier/printer, etc. Will need to position self to maintain computers, including under desks and in the server closet. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

For government reporting purposes, we ask candidates to respond to the below self-identification survey.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; S. military, ground, naval, or air service.

S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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