Customer Service Representative (Spanish and English Speaking)

Role Details:Position: Customer Care Agent (Entry Level) Location: Guadalajara, MX Work Mode: Full-time, onsite Shifts: 24/7 rotational English: Not mandatory, but ability to read and understand is required Salary: $13,000 MXN (gross monthly) + benefits Responsibilities • Handle incoming and outgoing customer interactions via voice, chat, and email. • Resolve customer queries accurately within defined SLAs. • Document interactions correctly in CRM/ticketing systems. • Adhere to schedule, quality standards, and information security policies. • Meet individual and team performance benchmarks defined by the process. • Participate in training, calibrations, and continuous improvement initiatives. Qualifications • 0-5 years of experience in Contact Center / BPO operations • Strong proficiency in Mexican Spanish (native or near‐native) and B1 level English proficiency.; excellent verbal and written communication. • Experience supporting Inbound and Outbound Voice, Chat, and Email processes • Working knowledge of CRM tools and basic systems navigation • Strong customer focus, problem-solving, and multitasking skills.