Information Technology Support Analyst

Platform Support Analyst page is loaded## Platform Support Analystlocations: R-210612**WHAT MAKES US, US**Join some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. WHY THIS ROLE IS IMPORTANT TO US**As an Analyst in our Analytics Operations department, your work will oversee the timeliness and accuracy of client data processing, identifying and escalating issues to prevent or minimize impact on SimCorp’s SaaS platform clients. This role will also support internal client services group to provide insights into platform usage, prioritizing enhancements with our development teams and new client/process onboarding. WHAT YOU WILL BE RESPONSIBLE FOR**The Analyst will be joining a highly productive entrepreneurial team, itself part of a global organization. This is an ideal opportunity for someone with a solid academic background to support SimCorp’s AxiomaRisk clients within Analytics Operations department. After a comprehensive training program, we expect you to* Oversee client processing, initial triage and escalation of issues to Product and Engineering teams via our Incident process* Work closely with the global Analytics Operations team to provide a seamless round the clock service for our clients (Hong Kong, India, Europe and Americas)* Report on adherence to client processing agreements (SLA/SLE compliance)* Contribute towards and improve dashboards and alerting capabilities to automate client process monitoring.* Assist client & client support organization to resolve or escalate managed services client queries to relevant product and engineering team.* Liaise with Product and Engineering teams to follow up on Incidents and drive product enhancements to improve stability and performance**WHAT WE VALUE**We expect you to be good at several of the following and be able to - and interested in - learning the rest.* 1-4 years prior experience in similar field with Bachelor's / Master's degree in Computer Science, IT or Engineering from an accredited institution Master's degree in Computer Science, IT or Engineering from an accredited institution* Experience monitoring and supporting SaaS technology platform* Familiarity with Cloud technology and terminology.* Basic understanding of financial instruments such as bonds, stocks and derivatives is beneficial* Exposure to Power BI, Excel or SQL for data analysis and review is favourable.* Scripting experience with PowerShell and Python.* Proficient in writing and speaking English.* Ability to manage cross-departmental projects.* Ability to work on a global team spread across multiple locations and time zones.* Flexibility to work a slightly later shift to be able to hand over to the next support team**BENEFITS**Attractive salary, bonus scheme, and pension are essential for any work agreement. Therefore, in addition to the traditional benefit scheme, we provide a good work and life balance: flexible working hours and a hybrid model. And opportunities for professional development: there is never just only one route - we offer an individual approach to professional development to support the direction you want to take.**NEXT STEP**Please send us your application in English via our career site as soon as possible, we process incoming applications continually. **To uphold fairness and equal opportunities for all applicants, we kindly ask you to exclude personal data such as photo, age, or any non-professional information from your application. WHO WE ARE**For over 50 years, we have worked closely with investment and asset managers to become the world’s leading provider of integrated investment management solutions. We are 3,000+ colleagues with a broad range of nationalities, educations, professional experiences, ages, and backgrounds in general.Following the recent merger with Axioma, we leverage the combined strength of our brands to provide an industry-leading, full, front-to-back offering for our clients.We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.#LI-Hybrid

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