Planning and Customer Service Assistant

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. Job SummarySummary:To support our extraordinary teams who build great products and contribute to our growth, we’re looking to add a Customer Service Representative located in Flex Aguascalientes.Responsibilities:Appropriately utilize system applications and resources to accurately and effectively in providing a comprehensive and high-quality services for all customer needsHandle enquiries, and resolve customer problems and complaints with care and efficiency and ensure one call resolutionMaintain customer service standards during high-pressure situations such as increased call volume, fewer resources or demanding customersInterpret customer needs, recognize symptoms, causes and solutions.Identify situations in which the customer requires further explanation or training and effectively provide a solution for the customer as neededDemonstrate clear speaking and writing skills in English, and minimize the use of jargon to best ensure customer comprehensionIn charge of tracking relevant metrics and drive action items based on results KPIs.SOX controls knowledge validation prices, incoterms, terms of payment and agreements.Correct follow-up and coordination of the different operational areas involved in the planning of production and delivery of FG of a project, in order to help the client in all their requisitions, exceeding their expectations.Monitoring of customer demand, reception of purchase orders and coordination with material and production control for the manufacture of the models requested as a priority by the customerBusiness and Operations Knowledge EDI, CTO, BTO, BTF, Bilateral and Triangular Invoicing Process.Qualifications:Typically requires a Bachelor’s degree (BA or BS) or equivalent work experience.Typically requires 5 years’ experience in a Customer Service-related position.Life & Medical insurance.Optional Skills:Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Please email Ver el correo electrónico en click.appcast.io be considered for a position at Flex, you must complete the application process first).

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