Senior Rooms Manager
SHA
About the Company SHA is a global leader in longevity and scientific well-being, blending medical innovation, integrative therapies, and lifestyle transformation to improve healthspan and quality of life. Headquartered in Spain with locations in Mexico and soon in the UAE, SHA brings together over 500 professionals across more than 50 specialties, including functional medicine, nutrition, and preventive diagnostics. At the forefront of biomedical science and technology, SHA fosters a collaborative environment focused on innovation, purpose, and excellence. Join a forward-thinking team committed to transforming the future of health at one of the world’s most advanced wellness institutions.
The Reservations Manager will lead and elevate our Health Journey & Reservations Advisors, blending team leadership with commercial performance to maximize revenue through disciplined follow-up and consultative selling. Reporting into the Global Contact Center Manager and Operations Manager at SHA Mexico.
Leadership and coaching responsibilities: The manager leads and trains a senior, multilingual Reservations team, ensuring premium service standards, implementing training and quality plans, and handling VIP requests and conflict resolution.
Commercial management and funnel optimization: Analysis and data-driven management: Proficiency in Navision, HubSpot, and Ringover is valued.
Proficiency in English and Spanish required
- Analytical and commercial aptitude
- Motivational leadership qualities
Leadership and coaching
Commercial management
Data analysis
Proficiency in Navision, HubSpot, and Ringover
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