Support Engineer - Jira

The L3 support member is responsible for addressing the customer concerns, provide information on IVY’s product features, assist them with their needs when they report problems or product defects, code review and offer Root cause analysis with the defect fix.
Responsibilities
Work with project teams for releases of fixes to production issues.
Conduct Root Cause Analysis (RCA) on recurring issues and work to permanently fix them.
Provide application support and troubleshooting assistance.
Collaborate with customer support teams to resolve technical issues.
Required Skills & Experiences
Technical Skills
Minimum 3+ years of experience in an Application Support role.
Minimum 3+ years of experience in an Application Development/Sustenance Engineering role.
Proficiency in SQL .
Expertise in Kotlin, Java, and other relevant Android frameworks and libraries .
Strong knowledge of Android app architecture and design patterns (e.g., MVVM, MVP) .
Experience with Android SDK Library .
Functional Skills
Good understanding of customer support processes and tools .
Basic knowledge of JIRA (Good to have).
Understanding of the FMCG industry (Good to have).
Interpersonal Skills
~ Strong written and verbal communication skills .

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