Customer Production Planning Specialist Junior

Join us and celebrate the beauty of human experience. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. In Mexico, work with our caring colleagues from our 6 innovative research, creation, and production centres to help us grow with purpose. Customer Care Representative Junior, your future opportunity?
You will manage process sales orders from receipt through to shipment for assigned customers or affiliates following Customer Care guidelines. Guide communication between the customer, operations and sales team to ensure customers' needs are met in the most efficient and cost-effective way.
You will report to our Customer Care Manager, based in Querétaro, Mexico.
Manage sales order process from receipt of order through to shipment for assigned customers and affiliates in line with Customer Care guidelines
Provide support for assigned customers and affiliates to meet order requirements
Day to day communication with customers, operations and sales Interpret and analyse client schedules and prioritise orders
Confirm pricing, inventory availability and provide ship date information
Coordinate with planning on information relating to demand planning and stock positions
Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
Provide coverage and support accounts for other team members as necessary
Knows how to diffuse a difficult situation and get resolution with the customers Identify opportunities for improvements in customer care
Experience in Customer Relationship Management

• Basic Knowledge of SAP or Order Entry Systems
• Basic Inventory Management knowledge
• Microsoft Office Expertise
• Advanced English