IT BI Reporting Analyst

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious disease. We’re more than one of the world's leading pharmaceutical companies. As a high-performing team, we are united and motivated by our shared purpose - to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference - to patients, society, and our company. Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it.

It will deliver reporting, data and insights to the Insight & Improvement Managers. It will also support the IT Analytics Managers with the tooling capabilities conducting Insights/Analytics activity to partner with IT Functions where support for Analytics is required. Individuals in this role will typically be experienced in analysis, reporting and any other Information Services discipline.

Works within a team to deliver day-to-day support of insights, analytics and reporting covering one or a number of core areas of IT service management (ITSM). This role will provide additional deep-dive or ad-hoc data analysis of data per BTG, Service or Process requirements and help deliver new metrics.

Ensures the production of reports or analyses, to meet quality standards, and provides interpretation of data into visual format and presents to various forums on output and suggested next steps.

Carries out calculations, analyses or investigations to defined briefs to support the business area.

Participates in establishing an understanding of (internal) customer requirements to ensure that planned activities and reporting meet needs, and in monitoring those reporting and activities to ensure requirements are fully met.

On an ad-hoc basis may own delivery of project based reporting in a defined area of Information Services.

Support key service ITIL processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management, ensuring that they are effective and efficient through data analysis to support continual service improvement and governance.

Be responsible for continuous improvement by collaborating with the wider Insights & Analytics team and broader IT teams.

Experience of ServiceNow reporting, data model and, ideally Performance Analytics.

Excellent working knowledge of the ITIL Processes, ideally with ITIL foundation layer certification.

Experience of developing dashboards in Power BI, or similar BI tools.

Experience in presenting data from databases in visualisation tools.

Higher level qualifications or demonstrable experience in Statistics, Data Science, Mathematics or Economics (or equivalent).

Proven ability to review and process disparate sets of data to produce findings, support decisions, propose, communicate and deliver on agreed recommendations.

Demonstrable experience of using analytical tools (including Excel) to structure, transform, and visually represent complex data clearly, meaningfully and in a way appropriate to the audience.

Demonstrable experience of writing reports, preparing slides (using PowerPoint) and giving formal presentations.

Excellence English language written and spoken.

Experience of modelling, analysis and forecasting (using Excel).

At AstraZeneca when we see an opportunity for change, we seize it and make it.

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