Mechanical Field Service Engineer

Descripción

Join the market leader in high-speed electrical connectors for the Telecom/Datacom industry! We are seeking a Field Service Engineer to join our Cable Backplane Systems team.

Responsabilidades

Serve as the primary technical contact for on-site support, installation, and maintenance of Amphenol products.

Diagnose and resolve complex interconnect issues in the field, including signal transmission and mechanical fit.

Provide post-sales service and technical assistance to ensure customer satisfaction and product reliability.

Collaborate with engineering, product development, and sales teams to relay field feedback and drive continuous improvement.

Deliver training and support to customers on product usage, maintenance, and troubleshooting.

Document service activities, technical findings, and customer interactions.

Travel to customer sites as needed to provide timely and effective service; this likely requires significant travel on very little notice.

Requisitos

• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology, Mechanical Engineering or Mechanical Engineering Technology.
• 5+ years of experience in field service, technical support, or hands-on engineering roles.
• Familiarity with interconnect systems, signal integrity, and electrical testing.
• Strong diagnostic and problem-solving abilities in electrical and/or mechanical domains.
• Excellent communication skills across technical and non-technical teams.
• High-level customer service mindset with a focus on building long-term relationships.
• Ability to work independently in dynamic environments and deliver results under pressure.
• Organized, detail-oriented, and capable of managing multiple service engagements.

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