Global Operations Manager - Night Shift

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Help our customers improve their global supply chains

The Global Operations Specialist is a critical part of Flexport’s mission to make global commerce so easy there will be more of it. In this role, your direct customers are the partners within your region: our Flexport Squad Operations teams and customs teams, subcontractors, carriers, and terminals. Your work directly supports Flexport’s end customers in achieving their logistics goals by executing the end-to-end movement of shipments. As a Global Operations Specialist, you are obsessed with executing a shipment lifecycle through ensuring data integrity is maintained at the highest standard and delays are minimized with urgency and bias to action.

As a new team member in our Americas Operations group, you'll begin by immersing yourself in our company culture and mastering world-class operations. Be responsible for executing the movement of containers and air freight to availability at the port or warehouse of destination

Be a part of the frontline groups ensuring the highest standard of Flexport quality: shipments move on time and exceptions are handled appropriately

Use metrics to spot opportunities to improve and deliver great performance in your role, including data quality and shipment milestone timeliness.

Consistently follow Standard Operating Procedures (SOPs) to ensure that your work satisfies internal Key Performance Indicators KPIs and Service-level Agreements SLAs in-line with productivity goals.

Analyze data to root-cause defects and support continuous improvement efforts.

Execute on shipment delivery appt coordination and any reporting functions needed to support our clients business needs

Bachelor's/Associate's degree OR 1+ year of relevant experience preferred. New graduates are encouraged to apply!

Fluency in English, both written and verbal

Strong attention to detail in a high-energy, fast-paced environment

The ability to work flexible hours: this role requires working variable hours to match when customers need us most. You may be required to work national holidays, weekends, swing or night shifts, and may be asked to render overtime based on business needs. At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

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