Customer Success Representative Remote Work

About Company JobHire.ai is a vertical AI agent for automated job search. ai is a personal AI agent for continuous professional development and happiness at work
AI continues to scale, personalized human engagement is becoming a key layer of our customer experience.
We’re expanding our Customer Success function to ensure users get maximum value early on, especially during the critical first weeks of their job search. Proactively engage users via chat and calls during onboarding and early usage;
Share user feedback and recurring patterns with Product to improve the overall customer experience.

Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Have 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers ;
Fluent/Native English and Russian ;
Data-driven mindset: you care about conversion, retention, and unit economics;
High-speed internet connection (VPN-free).

AI is mission-driven, fastest-growing, and profitable global company .
Remote work - work/life balance.
Paid 38 days Off (vacation + local holidays) and sick leave.