Technical support representatives Home Office

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

The future is bright for the Porch Group, and we’d love for you to be a part of it, as our Inspection and Real Estate Group ( ISN ) | Technical Support Specialist

We are a fast-paced software company seeking a technical support customer service representative. Our company produces several software-as-a-service (SaaS) solutions and caters, among others, to the Property Inspection business supporting users all over North America, AU, NZ, UK and more via our Internet-based tool suite.

This is a work from home position and a customer-facing role, and your day-to-day will involve working directly with customers to provide live support via phone, chat, and email. Quick recruitment process through video calls

Training: paid initial training, as well as ongoing training to help you develop in your role and career

Support: You’re working from home, but not alone! This is a 100% remote job, which means no more time wasted in traffic! 2+ years of experience in a technical support role

• Excellent written and spoken English communication
• General understanding of the troubleshooting process and the ability to outline your approach
• Windows and Mac troubleshooting experience
• Basic understanding of Microsoft Office and G Suite Programs
• Excel, Word, Sheets, Docs
• Comfortable learning 1-on-1 or through self-guided videos and documentation
• A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
• Equipment: a laptop (or a desktop computer) and an internet connection that meet our minimum requirements

If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.