Bilingual customer service representative Lunes Viernes

You have to be fully bilingual in (English-Spanish).
Build and maintain positive relationships with clients through effective communication and service.
Onboarding and Training
Assist in the onboarding process for new clients, providing guidance on product or service features.
Conduct training sessions or orientations to ensure clients are familiar with the company's offerings.
Client Support
Provide ongoing support to clients, helping them navigate products or services and resolving issues.
Communication Liaison
Data Management
Maintain accurate and up-to-date client records in the company's database or CRM system.
Track client interactions, feedback, and service requests for reporting and analysis.
Stay informed about the company's products or services to provide accurate information to clients.
Identify opportunities for cross-selling or up-selling additional products or services to existing clients.
Collaborate with the sales team to expand client relationships and revenue.
Provide insights to management for strategic decision-making.
Prepare and maintain documentation related to client interactions, support activities, and feedback.
Generate regular reports on client satisfaction, support metrics, and key performance indicators.
Quality Assurance
Ensure that services delivered to clients meet or exceed established quality standards.
Implement and follow quality assurance processes and procedures.
Collaborate with cross-functional teams, including sales, marketing, and product development, to enhance the overall client experience.
Jornada completa
Horario
~ Lunes a viernes

Bachillerato terminado (Obligatorio)

Despacho de abogados: Servicio al cliente: Idioma
~ Inglés Avanzado (Obligatorio)