Customer service representative (billing_ tech support).

Client Success Representative A Project Manager or Scrum Master with a Computer Science or related degree and 2–3 years of experience , who thrives in client-facing environments and brings strong organizational, operational, and communication skills to the table.

Client Relationship & Health Monitoring
Project Reallocations
Plan and support Client and DP travel
Billing compliance
Intermediate 2 - 3 years of experience in the project manager or scrum master role.
Contributes to team discussions and internal processes when appropriate, supports team decisions, Helps on internal roles and responsibilities.
Shows good emotional intelligence and always uses social awareness.
Ensures the highest quality of information and tailors communication.
Demonstrates commitment to the Company, the Client Success team, Engineers, and our clients.
Manages and supports multicultural groups
Furthers tech interests by attending meetups, workshops, events, and/or watching conference talks and/or reading material online.
acts with customers in mind and values the importance of providing high-quality customer service.

Supervision
Promotes high performance.
Mentoring CSU Juniors and CSU Trainees
Strong English level to communicate clearly, professionally, and in a timely manner in both verbal and written form across a wide variety of audiences.
Strong organization and good planning skills
Scrum master or Project Management experience.
Experience with the Agile/Iterative Methodology
Ensures key decisions are documented with supporting information and analysis as appropriate.
Provides regular updates on the account health project to the team and stakeholders.
Monitors project risks and initiates response plans as needed.
Conducts project health checks with teams and clients professionally and amicably.
Effective project coordination and oversight
Fully understands the Full Life Cycle Projects from Start to Post-Implementation